Why SERVPRO of Easton, Bethlehem & Whitehall Is a Restoration Leader

3/21/2019 (Permalink)

Home and Business Owners in the Lehigh Valley Area Trust SERVPRO for Emergency Restoration Services

The foundation of our business is to provide our customers with the best possible service. What does that mean? Our customer is our boss, and we conduct the cleanup and restoration services to reduce the impacts of an emergency call for help, day or night. We aim to build a relationship of trust and security with our local residents even though each business dealing is a transactional matter.

When a commercial property owner, homeowner or renter from the Lehigh Valley area contacts our office, we handle it with compassion and understanding. This is the initial action in building a trusting relationship. We listen with empathy and gather relevant data so that we can speedily, within four hours or less, dispatch our crew to your property. This brief initial information gathering also helps to reduce stress from the caller knowing that they made the right choice. We understand the strain caused by a water, fire, or mold accident or disaster, as we place ourselves in the situation of the person on the other end of the line. We can instill confidence in our clients, and a sense of "everything is going to be okay," by committing to our promise of a prompt response and a compassionate and polite on-site experience.

SERVPRO crews that communicate directly with our customers during the initial visit understand the importance of the meaning of "a house is not a home." Your home is a sanctuary, a shelter and a place of security for you and your family. We appreciate each of our customers. 

Trust is a huge ingredient in our restoration business. Just as we are taught to “don't open the door to strangers” or “always be cautious when it comes to new people,” we take pride in putting you first, always. Another reason Why SERVPRO is an outstanding choice to help you through an accidental home emergency.

Home and business owners in the Lehigh Valley have come to expect a professional experience when you contact SERVPRO of Easton, Bethlehem & Whitehall (800-455-9453). We pledge to make you feel "Like it never even happened."